Fair & Transparent

Return & Refund Policy

Our commitment to fair and transparent returns at Bali Arcade.

1. Eligibility for Returns

Products must be checked at the time of delivery.
Returns are accepted for damaged, defective, or incorrect items.
Items must be unused and in original packaging where applicable.
Return requests must be submitted within 24-72 hours of delivery.

2. Non-Returnable Items

Used, worn, or customer-damaged products.
Items without proof of purchase or order reference.
Products marked as final sale or clearance (if applicable).
Perishable goods or hygiene-sensitive items once opened.

3. Replacement Process

Contact us via the Contact page with your order details.
Provide photos of the item and packaging if damaged or incorrect.
Approved replacements will be arranged as quickly as stock allows.
Delivery timelines for replacements follow our standard shipping policy.

4. Refund Policy

Refunds are processed after the returned item is verified.
Cash on Delivery orders may receive store credit or bank transfer.
Online payments are refunded to the original payment method where possible.
Refund processing may take 5-10 business days after approval.

5. Return Shipping

If the error is on our side, return shipping is covered by Bali Arcade.
Customer-initiated returns for non-defective items may incur shipping fees.
Return pickup or drop-off will be coordinated after approval.

6. How to Request a Return

Visit our Contact page.
Include your name, phone number, order ID, and reason for return.
Our support team will respond with next steps.

Need Help?

If you have questions about a return or refund, please contact Bali Arcade and we will assist you promptly.